PROMO.DEV

Epics.

Transform incidents into opportunities

to enhance passenger satisfaction.

Transform incidents into opportunities

to enhance passenger satisfaction.

Transform incidents into opportunities

to enhance passenger satisfaction.

When a delay or cancellation disrupts the travel experience, we assist carriers in providing immediate and effective support to their travelers, whether for a few hours, overnight, or several days.

All airline or railway companies face delays and cancellations. Your travelers are not prepared to handle their anxiety in such situations. Your teams are on the front lines managing anger, dissatisfaction, and overflow. Surprise your customers: empower them to immediately manage the continuation of their journey, book their hotel, or handle their essential expenses.

When a delay or cancellation disrupts the travel experience, we assist carriers in providing immediate and effective support to their travelers, whether for a few hours, overnight, or several days.

"In the middle of difficulty lies opportunity."

Albert Einstein

"In the middle of every difficulty lies opportunity."

Albert Einstein

Offering serenity to passengers.

EPICS transforms a moment of crisis into a positive customer experience, strengthening the trust and loyalty of your customers, and your teams.

All airline or railway companies face delays and cancellations. Your travelers are not prepared to handle their anxiety in such situations.

Your teams are on the front lines managing anger, dissatisfaction, and overflow.

Surprise your customers: empower them to immediately manage the continuation of their journey, book their hotel, or handle their essential expenses.

All airline or railway companies face delays and cancellations. Your travelers are not prepared to handle their anxiety in such situations.

Your teams are on the front lines managing anger, dissatisfaction, and overflow.

Surprise your customers: empower them to immediately manage the continuation of their journey, book their hotel, or handle their essential expenses.

No upfront payment

No mobile application

No account management

Send directly via SMS, E-Mail or notification, a unique link allows access to a care solution.

An optimized journey

Voucher, wifi voucher, and gift card

Essential equipment

Nights and transportation to the hotel

Last kilometers

Depending on the incident and its consequences, activate the type of support to satisfy your customers and control your costs.

An adapted experience

Manage the services offered and your budgets

Create your own scenarios

Define your own expense and coverage rules based on each situation.

Our partners network

We offer access to our network of partners, which can be used simple and free of charge worldwide.

Our partner who allows you to benefit from virtual cards and efficient payment systems.

stripe.com

Stripe

Hotel rooms available immediately, without delay and at the right price.

booking.com

Booking

Bookable ride in all the world's major cities.

uber.com

Uber

Book taxi rides in just a few clicks.

kahroo.com

Kahroo

View Integration

Gift card solutions all around the world.

tremendous.com

Tremendous

Mobility aggregator across the world.

lyko.tech

Wolf

Optimize your costs

Check expense amounts by city, airport, or country.

Track your incidents and your travelers

Access the current incident database and monitor the status of support actions in progress.

Incident tracking

Visualize the consumption of your funds, and your consumption of variable fees.

Financial tracking

Track the performance of your care deliveries in real time.

Performance tracking

And always actionable services at any time.

Our services are carried out in France by an experienced team whose objective is to meet your requirements.

Pro Support

We take care of your employees and answer all of their questions, in 35 languages.

Partner support

24/7 assistance to help your partners when they are facing your beneficiaries.

Input & OCR

Receipt of document, budget control, anti-fraud and entry of purchase receipts in very large volume.

PROMO.DEV

PROMO.DEV

PROMO.DEV

Epics.

Epics.

Epics.

Transform incidents into opportunities

to enhance passenger satisfaction.

Transform incidents into opportunities

to enhance passenger satisfaction.

Transform incidents into opportunities

to enhance passenger satisfaction.

When a delay or cancellation disrupts the travel experience, we assist carriers in providing immediate and effective support to their travelers, whether for a few hours, overnight, or several days.

When a delay or cancellation disrupts the travel experience, we assist carriers in providing immediate and effective support to their travelers, whether for a few hours, overnight, or several days.

"In the middle of difficulty lies opportunity."

Albert Einstein

"In the middle of every difficulty lies opportunity."

Albert Einstein

"In the middle of every difficulty lies opportunity."

Albert Einstein

And always actionable services at any time.

And always actionable services at any time.

Pro Support

Partner support

Input & OCR

Logistics & Sourcing

Your frequently asked questions

What types of care solutions do you offer?

What types of support do you offer?

What types of care solutions do you offer?

Are your platform compliant to manage our passengers data?

Are your platform compliant to manage our passengers data?

Are your platform compliant to manage our passengers data?

I have a complex project around payment. On en parle?

I have a complex project around payment. On en parle?

I have a complex project around payment. On en parle?

We are service providers. Is it possible to integrate our solutions?

We are service providers. Is it possible to integrate our solutions?

We are service providers. Is it possible to integrate our solutions?

PROMO.DEV

PROMO.DEV

PROMO.DEV

Epics.

Epics.

Epics.

Transform incidents into opportunities

to enhance passenger satisfaction.

Transform incidents into opportunities

to enhance passenger satisfaction.

Transform incidents into opportunities

to enhance passenger satisfaction.

When a delay or cancellation disrupts the travel experience, we assist carriers in providing immediate and effective support to their travelers, whether for a few hours, overnight, or several days.

When a delay or cancellation disrupts the travel experience, we assist carriers in providing immediate and effective support to their travelers, whether for a few hours, overnight, or several days.

"In the middle of difficulty lies opportunity."Albert Einstein

"In the middle of every difficulty lies opportunity."Albert Einstein

"In the middle of every difficulty lies opportunity."Albert Einstein

And always actionable services at any time.

And always actionable services at any time.

Pro Support

Partner support

Input & OCR

Logistics & Sourcing

Your frequently asked questions

What types of care solutions do you offer?

What types of support do you offer?

What types of care solutions do you offer?

Are your platform compliant to manage our passengers data?

Are your platform compliant to manage our passengers data?

Are your platform compliant to manage our passengers data?

I have a complex project around payment. On en parle?

I have a complex project around payment. On en parle?

I have a complex project around payment. On en parle?

We are service providers. Is it possible to integrate our solutions?

We are service providers. Is it possible to integrate our solutions?

We are service providers. Is it possible to integrate our solutions?

"In the middle of difficulty lies opportunity."

Albert Einstein

"In the middle of every difficulty lies opportunity."

Albert Einstein

"In the middle of every difficulty lies opportunity."

Albert Einstein