Industries - Insurance
Process claims faster. Pay smarter.
Manual processes kill LTV. We automate the entire claim lifecycle - document reception, eligibility, fraud detection, decision, payout.
The dilemma
Give vs. claim - the equation that breaks insurers.
Every insurer faces the same impossible choice. Give automatically and you burn cash - fraudulent claims slip through, overpayments accumulate, budgets explode. Make customers claim manually and you kill lifetime value - 41% of customers leave after a badly handled claim.
The traditional approach is binary: manual review or blind automation. Manual review means 19% processing errors, weeks of delay, and frustrated customers. Blind automation means zero fraud control and uncontrolled spend. Neither option works at scale.
Only 58% of home insurance customers in France are satisfied with their claim experience. That is the ceiling for manual processes. The floor is 41% churn. The gap between the two is where most insurers lose their customers.
The two sides
The cost of getting it wrong.
Give too much
- Fraudulent claims slip through
- Overpayments accumulate silently
- Budget explodes without visibility
Claim too hard
- 41% churn after a bad experience
- Weeks of delay for legitimate claims
- Brand reputation damaged permanently
The solution is not in choosing a side. It is in automating the decision.
How we solve it
The full claim lifecycle, automated.
Document reception
Automated intake via any channel - email, chat, form, API. OCR reads and classifies every document.
Eligibility + Fraud
Dual engine in a single real-time pass. Eligibility rules and fraud detection run simultaneously.
Decision
Proactive or reactive, the engine decides based on context, risk profile, and budget rules.
Payout
SEPA-connected, multi-channel delivery. Bank transfer, virtual card, or compensation - delivered instantly. No manual handoff at any stage.
Neat chose PROMO.DEV to automate their full claim lifecycle. From manual processing with weeks of delay and high error rates, they moved to automated real-time decisioning with fraud detection and instant payout delivery.
Case studies
Neat
Insurance claim automation