Industries - Travel
Turn disruptions into loyalty.
When a flight is cancelled or a train delayed, 200 passengers are stranded. They need a hotel, a taxi, a rebooking - immediately, at 2am, anywhere in the world.
What passengers see
One SMS. Zero app. Full care.
No download, no account, no cash advance. A single secure link guides each passenger from disruption notice to confirmed hotel, taxi and rebooking.
Your Journey
Your flight has been disrupted. Here are the solutions we have prepared for you.
Your booking
TRG7NRG
Created May 19th, 2026
Dear Passenger, unfortunately your itinerary has been disrupted due to weather conditions:
You have been rebooked on the next day:
To make your wait more comfortable, we offer you:
Hotel Booking
Search and book a hotel via Booking
Valid until 12:43 PM tomorrow
Compensation Card
Receive a Visa prepaid card to cover meals, essentials and on-the-go expenses.
Valid until 3:00 PM today
The challenge
Your desk agents are overwhelmed. Your passengers are furious.
A cancelled flight at 2am in Bangkok. A delayed train in Lyon during rush hour. 200 passengers stranded, each needing a hotel, a taxi, a rebooking. Your desk agents handle each case individually - phone calls, manual bookings, paper vouchers. The queue grows. The anger grows.
Meanwhile, costs spiral out of control. Hotels booked at walk-in rates instead of negotiated fares. Taxis without budget caps. No visibility on total spend per incident, per airport, per city. By the time the disruption is resolved, you have spent more than you needed to and satisfied fewer passengers than you should have.
1 in 4 passengers is affected by a disruption each year. Satisfaction during disruptions sits at 1.5 out of 5. These are not edge cases - they are a core operational challenge that defines how your brand is perceived.
How it works
From disruption to resolution in minutes.
Disruption detected
The system ingests disruption data from the carrier. Affected passengers are identified automatically.
SMS sent
Each passenger receives a unique link via SMS. No app to download, no account to create, no cash advance required.
Self-service booking
The passenger books their hotel (via Booking), taxi (via Uber), and gets rebooked - all from one link.
Budget controlled
Automated cost caps per city, per airport, per incident type. Real-time visibility on total spend. No more walk-in hotel rates or uncapped taxi fares.
87% of customers say they are likely to avoid a company after just one bad experience. In travel, that bad experience happens every day, at every airport.
Accenture, 2025
One platform · All care services
Every care service your passengers need, in a single link.
Integrated with our Business Rules Engine to optimize your costs and tailor the experience to each passenger profile.
Hotel rooms
Booking, Accor, Jin Jiang and your negotiated inventory - 475,000+ properties worldwide.
Rebooking
Air or rail rebooking through 450+ airlines and 17+ railways - on your inventory or partners.
Ground transportation
Uber and local fleets across 15,000+ cities - capped fares, no cash advance.
Financial compensation
Automated EU261 calculations, vouchers and reimbursements - paid via SEPA, card or wallet.
Notifications
SMS, email or your own channel - multilingual, instantly delivered, no app required.
Analytics & reports
Real-time visibility on spend per incident, per airport, per city. Audit-ready exports.
The problem
- Overwhelmed desk agents during peak disruptions
- Furious passengers with no self-service option
- Uncontrolled costs across airports and cities
Our solution
- One SMS with a unique link - no app, no account
- Self-service booking: hotel (Booking), taxi (Uber), rebooking
- Budget scenarios per city, per airport, per incident type
SNCF - 2nd largest transport company in the world
+0%Results that matter
| Before | With us | |
|---|---|---|
| End-user satisfaction | 1.5/5 | +313% - 4.7/5 |
| Desk assistance requests | Standard volume | -70% |
| OTA services (€15M budget) | Negotiated fare | 26% savings |
Working with PROMO.DEV is an amazing experience. Their responsiveness, expertise, and ability to deliver high-quality developments impress everyone internally. It is unquestionably a pillar of innovation for SNCF Voyageurs in its customer care.
Laurence Pichard
Digital Program Direction · SNCF Travelers
Network & coverage
Built for global operations from day one.
Get the best possible coverage to handle disruption wherever they happen - and plug in your own inventory and partners.
Partners & integrations
