Industries - Travel
Turn disruptions into loyalty.
When a flight is cancelled or a train delayed, 200 passengers are stranded. They need a hotel, a taxi, a rebooking - immediately, at 2am, anywhere in the world.
The challenge
Your desk agents are overwhelmed. Your passengers are furious.
A cancelled flight at 2am in Bangkok. A delayed train in Lyon during rush hour. 200 passengers stranded, each needing a hotel, a taxi, a rebooking. Your desk agents handle each case individually - phone calls, manual bookings, paper vouchers. The queue grows. The anger grows.
Meanwhile, costs spiral out of control. Hotels booked at walk-in rates instead of negotiated fares. Taxis without budget caps. No visibility on total spend per incident, per airport, per city. By the time the disruption is resolved, you have spent more than you needed to and satisfied fewer passengers than you should have.
1 in 4 passengers is affected by a disruption each year. Satisfaction during disruptions sits at 1.5 out of 5. These are not edge cases - they are a core operational challenge that defines how your brand is perceived.
How it works
From disruption to resolution in minutes.
Disruption detected
The system ingests disruption data from the carrier. Affected passengers are identified automatically.
SMS sent
Each passenger receives a unique link via SMS. No app to download, no account to create, no cash advance required.
Self-service booking
The passenger books their hotel (via Booking), taxi (via Uber or Karhoo), and gets rebooked - all from one link.
Budget controlled
Automated cost caps per city, per airport, per incident type. Real-time visibility on total spend. No more walk-in hotel rates or uncapped taxi fares.
87% of customers say they are likely to avoid a company after just one bad experience. In travel, that bad experience happens every day, at every airport.
Accenture, 2025
The problem
- Overwhelmed desk agents during peak disruptions
- Furious passengers with no self-service option
- Uncontrolled costs across airports and cities
Our solution
- One SMS with a unique link - no app, no account
- Self-service booking: hotel (Booking), taxi (Uber/Karhoo), rebooking
- Budget scenarios per city, per airport, per incident type
SNCF - 2nd largest transport company in the world
+0%Results that matter
| Before | With us | |
|---|---|---|
| End-user satisfaction | 1.5/5 | +313% - 4.7/5 |
| Desk assistance requests | Standard volume | -70% |
| OTA services (€15M budget) | Negotiated fare | 26% savings |