PROMO.DEV
The infrastructure for customer payouts.
Rewards, compensation, refunds, and care — all in one platform for global enterprises.
Trusted by 100+ enterprise clients
The structural problem
Big companies aren't built to handle fast payout.
Insurance
- 19% processing errors on claims
- 41% churn after a bad claim experience
- 58% satisfaction - that's the ceiling
Travel
- 1 in 4 claims never processed in time
- 30–50% satisfaction drop after disruption
- 64% of passengers dissatisfied with airlines
Retail
- 80% of mail-in rebate claims delayed
- 12% processing errors on requests
- $3B annual fraud losses in reward programmes
"87% of customers say they are likely to avoid a company after just one bad experience."
Accenture, 2025
Collect · Decide · Act
From claims management to complex payout flows.
Collect
- Email, chat, form, API, file upload
- Intelligent OCR on tickets & invoices
- Structured data extraction
Decide
- Configurable eligibility engine
- AI fraud detection & scoring
- IBAN & SEPA banking controls
- Proactive or reactive scenarios
Act
- Bank transfer, virtual card, gift card
- Flight & train rebooking
- Hotel, taxi, ground transport
- SMS link - no app, no account
- Simple payouts or complex scenarios
"Making a real-time payout is easy. Making the decision in real time is not."
4 industries
One platform, four industries.
Airlines & Railways
200 stranded passengers. One SMS. Hotel, taxi, rebooking - no app, no account, no advance payment.
Learn moreInsurance & Assistance
The give-vs-claim dilemma, solved. Automate decisions without burning cash or killing LTV.
Learn moreRetailers & Distributors
From proof of purchase to payout. Cashback, ODR, rewards - fraud-controlled, end-to-end.
Learn moreFinancial Institutions
Disputes and chargebacks resolved automatically. Plugged into SEPA and 13 major banks.
Learn moreSNCF - 2nd largest transport company in the world
+0%We don't talk about results. We show them.
| Before | With us | |
|---|---|---|
| End-user satisfaction | 1.5/5 | +313% - 4.7/5 |
| Desk assistance requests | Standard volume | -70% |
| OTA services (€15M budget) | Negotiated fare | 26% savings |
Accountability is the new growth engine.
Customers don't remember your campaigns — they remember how you respond when it matters. Honor your payout commitments in seconds, not weeks — and strengthen every customer relationship.
Join Samsung, SNCF, Transavia and 100+ enterprises.