Mail-in rebate
Deferred refund offer: the consumer buys, sends proof of purchase, gets reimbursed by SEPA transfer or prepaid card. Full claim management with OCR, eligibility rules and anti-fraud.
Most common in CE & appliances
Industries - Retail & sales promotion
Sales promotion, delivered end-to-end.
Mail-in rebates, cashback, gift-with-purchase offers, sweepstakes and loyalty programs - we run the claims, the OCR, the anti-fraud and the multi-channel payout.
The challenge
When your promotional promise becomes a liability.
Brands spend millions on promotional campaigns - cashback offers, mail-in rebates, loyalty rewards, distributor incentives. But 80% of mail-in rebate claims fail due to processing delays. Each failed claim is a broken promise, a frustrated customer, a wasted marketing budget.
Fraud exposure is massive. Reward program fraud losses are estimated at $3 billion annually worldwide. Manual verification cannot scale across dozens of brands, hundreds of campaigns, and millions of proofs of purchase in multiple languages and formats.
1 in 3 sales involves a promotional mechanic. A broken promise does not just lose a rebate - it damages the brand relationship. When Samsung runs a cashback campaign across Europe, they need a system that handles volume, detects fraud, and delivers payouts reliably in every market.
Trusted by 11+ enterprise brands
Samsung runs cashback campaigns across Europe through our platform. Husqvarna motivates their distributor network with automated bonus distribution. Bosch, H&M, Heineken, Lindt, Milka and Mentos trust us to handle their promotional operations end-to-end.
Sales promotion mechanics
Every promotional mechanic, run from one platform.
Mail-in rebates, gift-with-purchase offers, sweepstakes, money-back guarantees, loyalty programs, trade incentives - all handled end-to-end with proof collection, eligibility, fraud control and multi-channel payout.
Cashback
Instant or deferred percentage refund tied to a purchase. Configurable per SKU, market or retailer. Used by Samsung for paneuropean device launches.
Samsung · Husqvarna
Gift-with-purchase
Promotional mechanic with purchase obligation that rewards the consumer with a physical or digital gift instead of a refund: direct (handed at point-of-sale), deferred (sent after proof of purchase) or purchase-value (gift unlocked above a threshold). French legal framing handled.
Direct · Deferred · Purchase-value
Sweepstakes with purchase requirement
Contest tied to a purchase obligation: instant win, draw, scratch card, gamification. Promotional T&Cs drafting, bailiff filing and prize logistics included.
Compliant FR & EU
Money-back guarantee
Risk-free trial mechanic: full refund if the consumer is not satisfied within a window. Boosts conversion on new launches and premium SKUs.
Launch conversion driver
Loyalty program
Earn-and-burn points engine, tier management, personalized rewards. Connect your CRM, e-commerce and PoS data into one wallet per consumer.
Lifetime value play
Coupon / discount voucher
Digital or print coupons, one-time or recurring, with redemption tracking, anti-clipping rules and retailer reconciliation.
Print & digital
Trade incentive
B2B incentive programs for distributors, resellers and sales reps. Volume bonuses, target challenges, training rewards - paid automatically on validated proof.
Husqvarna · Bosch
Focus · Mail-in rebate management
Deferred refund offers, run at enterprise scale.
A mail-in rebate is one of the most powerful conversion levers in retail - and one of the most painful to operate. Eighty percent of claims fail through poor processing. We turn the full lifecycle into a measurable, fraud-controlled flow.
01
Multi-channel proof collection
Consumers submit receipts, invoices, IMEI codes, barcodes and serial numbers through a co-branded landing page, mobile web, in-store QR or WhatsApp. 35 languages out of the box.
02
OCR & data extraction
Trained OCR pipelines extract retailer, date, amount, product references and serial numbers from any French and European receipt format (Carrefour, Leclerc, Boulanger, Darty, MediaMarkt, etc.).
03
Eligibility rules engine
Per-campaign rules: eligible SKUs, purchase window, accepted retailers, market, language, customer dedup, soft caps. Each claim validated against the promotional T&Cs in real time.
04
Anti-fraud scoring
Image forensics, duplicate detection across campaigns, suspicious-pattern scoring, watchlists. Manual review queue only for grey-zone claims - everything else is decided automatically.
05
Multi-channel payout
SEPA transfer, virtual Visa prepaid card, physical gift card or branded voucher. Issued the day the claim is validated, no batch delay.
06
Consumer support
Multilingual help desk (35 languages), self-serve claim tracker, automated reminders and dispute resolution - all logged and exportable for audit.
How it works
From receipt to refund, automated.
01
Proof of purchase
Receipt upload via any channel. OCR extracts product references, dates, amounts, and retailer information automatically.
02
Eligibility check
Automated rules per campaign, per market, per product range. Each participation validated against campaign criteria in real time.
03
Fraud detection
Anti-fraud engine catches duplicates, manipulated receipts, and suspicious patterns. Budget control prevents overspend.
04
Payout
Bank transfer, gift card, physical prize - configurable per campaign. Consumer support in 35 languages. Dashboard tracking for the trade marketing team.
Our expertise
Six pillars of promotional execution.
Promotional campaigns fail on operational details. We have industrialized every step.
01
Omnichannel collection
Co-branded web, mobile, WhatsApp, in-store QR, partner retailer feeds. Whatever the channel, the data lands in one queue.
02
Receipt OCR at scale
Trained on French and EU retailer formats - paper, e-receipts, B2B invoices, handwritten amounts. Extracts everything: retailer, SKU, IMEI, EAN, batch.
03
Anti-fraud engine
Image forensics, cross-campaign deduplication, behavioral scoring, watchlists. Built on the patterns we have seen across 11+ enterprise brands.
04
Promotional T&Cs-grade rules engine
Per-campaign, per-market, per-SKU, per-channel. Versioned, auditable, and aligned with your promotional T&Cs filed with a French bailiff.
05
Multi-channel payout
SEPA transfer, virtual & physical prepaid cards, branded vouchers, PayPal, retailer gift cards. One integration, every payout method.
06
Consumer help desk
Multilingual support team in 35 languages, branded ticketing, SLA reporting and dispute resolution embedded in the platform.
0Languages supported
100%Fraud-controlled payouts
EUEnterprise-scale reach
Common questions
Sales promotion, explained.
A mail-in rebate is a sales promotion mechanic where the consumer pays full price at purchase, then sends proof of purchase to receive a partial or full refund afterwards. It is the most common deferred mechanic in consumer electronics and large appliances. Its operational complexity (proof collection, eligibility, anti-fraud, payout) makes it a natural fit for a dedicated platform.
A gift-with-purchase attaches a physical or digital gift to a purchase - the consumer receives an item or service instead of money. A cashback returns money: a percentage or fixed amount refunded to the consumer's bank account or prepaid card after proof of purchase. Both can be direct (immediate) or deferred (after submission). The legal framing in France differs slightly: gift-with-purchase falls under the French sale-with-gift rules, cashback falls under deferred refund rules.
Yes. Contrary to common belief, French law allows sweepstakes with a purchase obligation provided the mechanic is clearly framed, the promotional T&Cs are filed with a French bailiff, and the prizes are described precisely. Sweepstakes without purchase obligation remain the default for unsolicited mailings. Both formats are supported on our platform with T&Cs drafting and prize logistics.
A standard mail-in rebate or cashback campaign goes live in two to four weeks: kickoff and rule definition (week 1), landing page co-branding and bailiff filing of the promotional T&Cs (week 2), QA and pilot batch (week 3), live launch (week 4). Recurring campaigns reuse the configuration in days.
Our anti-fraud engine combines image forensics (detecting manipulated receipts, reused images), cross-campaign deduplication (catching consumers submitting the same proof in multiple campaigns), behavioral scoring (velocity, geography, payment account patterns), and watchlists fed by what we observe across 11+ enterprise brands. Suspicious claims are routed to a human review queue; the rest are processed automatically.
SEPA transfer (EU), virtual Visa prepaid card (instant), physical prepaid card (postal), branded voucher, PayPal, and retailer-specific gift cards. The right method depends on the audience, the amount, the urgency and the brand strategy. We can mix several methods inside one campaign and split by market or segment.