Solutions - Claim Management
Resolve claims faster. Reduce costs. Keep customers.
Claim managers, dispute handlers, compensation leads - every unresolved claim is a customer lost. Automate the lifecycle, keep the relationship.
The challenge
Claims cross industries. Your solution should too.
Insurance claims, transaction disputes, post-purchase complaints, transport compensation - every industry has its own claim types, rules, and timelines. But the underlying challenge is the same: process faster, detect fraud, control costs, and keep the customer.
Manual claim processing means 19% error rates, weeks of delay, and 41% customer churn after a bad experience. Scaling human reviewers does not scale quality. Each new market, product, or claim type adds complexity that manual processes cannot absorb.
Our decision engine works across all four industries we serve. Configurable eligibility rules per scenario, AI-powered fraud detection, and adaptive decision flows - proactive or reactive depending on context. The same engine resolves an insurance claim and a cancelled flight.
The decision engine
Four engines. One pass. Real time.
Eligibility engine
Business rules configurable per claim type, per industry, per client. Every request evaluated against the right criteria automatically.
Fraud engine
AI-powered deduplication, document fingerprinting, cross-reference scoring. Catches patterns across thousands of claims.
Decision engine
Proactive or reactive depending on context. The engine adapts to the complexity of each case - from simple refunds to multi-service resolutions.
Budget control
Spend categorization, cost caps per scenario, real-time budget visibility. Control costs without breaking the promise to the customer.
Proactive or reactive
The right decision, delivered fast.
Making a real-time payout is easy. Making the decision in real time is not. Unifying decision-making and payout capabilities in a single tool is the key to transforming churn into a competitive advantage.
We process every request at full speed. We adapt when the case is complex. We deliver everything needed, including multiple services stitched together. We control cost without breaking the promise. Even for the toughest cases.
What we solve
- Insurance claim processing
- Transaction disputes and chargebacks
- Post-purchase claims handling
- Transport compensation claims
What we deliver
- Configurable eligibility engine per claim type
- AI-powered fraud engine
- Proactive or reactive decision flows
- Adaptive scenarios by claim type
- Budget control and spend categorization
Case studies
Neat
Insurance claim automation